Terms of Service

These terms are the agreement between you and Rablem. Please read them before you create an account. If you do not agree with them, do not use Rablem. Who runs Rablem and how to contact us is in the Legal notice.

1. What Rablem is

Rablem is a social network for sharing short creations (a text of up to 280 characters, with an optional image) with your circle, and for talking with the people in it through replies and direct messages. Rablem is free to use. We may add, change or remove features, and we will try to say so when a change matters to you.

2. Who can use Rablem

• You must be at least 14 years old. If you are younger, you cannot create an account.
• You must give true information and keep your password safe. You are responsible for what happens under your account, so tell us at once if you think someone else is using it: if you can still sign in, change your password and turn on two-factor authentication in Settings; if you cannot, use the My account was hacked form. If you forget your password, you can recover it from the sign-in screen with a code sent to your email. We may lock an account that someone else seems to be using, and we never give an account back without checking who is asking. We will never ask you for your password.
• One person, one account. You may not pretend to be somebody else.
• You can sign up with a username and a password, or with your Google account. Using Google does not change these terms.

3. How your creations are shown

• A creation is shown for 24 hours after it is published. Its author can extend it by 24 more hours, once per creation and up to three times in any period of seven days.
• A creation added to your Spotlight is shown for 30 days, and anyone can see it, even without an account.
• When a creation stops being shown, it is not deleted. It stays stored and you can still see it in your archive until you delete it or close your account.
• Your other creations are shown to you, to people you follow and who follow you back, and to people who have followed you for at least 90 days. Replies are only visible to their author and to the author of the creation they answer. You can also choose to limit who can reply to a creation or send you messages.
• You can schedule a creation to be published later. Until then, only you can see it.

4. Your content and the licence you give

What you publish is yours. By publishing it you promise that you have the right to do so and that it does not break the law or the rights of anybody else (for example, copyright or privacy).

To run the service, you give Rablem a free, non-exclusive, worldwide licence to store your content, to copy it and to show it to the audience you chose, and to adapt it technically (for example, resizing an image). The licence lasts while the content is on Rablem and ends when you delete it or close your account, except for what other people have already received (such as a message) and for copies we must keep because the law requires it or to defend legal claims. Rablem does not give your content to anyone else to use it for their own purposes.

5. What is not allowed

You may not use Rablem to publish, send or do any of the following:

• Content that is illegal in Spain or in the European Union.
• Hate speech or incitement to violence or discrimination against a person or group because of their origin, nationality, race, ethnicity, religion, sex, gender, sexual orientation, disability, age or any other protected characteristic. Rablem is a place with no hate.
• Harassment, threats, intimidation or stalking.
• Any sexual content involving minors, or any content that exploits or endangers children.
• Content that praises or promotes terrorism, or intimate images of a person shared without their consent.
• Personal data of other people without their consent, or impersonation of a person or organisation.
• Spam, scams, malware, or deceiving people about who you are.
• Trying to get into accounts or systems that are not yours, getting around the limits and protections of Rablem, or collecting data from it with automated tools.
• Content that infringes the intellectual property of others.

6. How to report illegal content

The Report center

Anyone can tell us about content they think is illegal or breaks these terms, with or without an account, in the Report center. It has a form for each kind of problem: illegal content, copyright, trademark, impersonation, privacy, child safety, harassment or hate, violence or threats, self-harm, spam or scams, counter-notices and appeals, and a form for accounts that were hacked. The same notice can also be sent by email to legal@rablem.com, with the same information.

A notice about illegal content (article 16 of the Digital Services Act) has:

• The exact address (URL) of the content, or enough information for us to find it.
• An explanation of why you think it is illegal.
• Your name and email address. They are not needed for reports about child sexual abuse and the other offences listed in articles 3 to 7 of Directive 2011/93/EU.
• A statement that you believe in good faith that the information and allegations in the notice are accurate and complete.

What we do with a notice

When we receive a notice we give it a reference number (for example RBL-20261109-K7M4) and, if you gave an email address, we send you a confirmation. A person reads it and decides in a timely, diligent, non-arbitrary and objective manner. We do not take these decisions only by automated means. We then tell you what we decided and how you can challenge it (see section 7). You can follow the state of your notice with its reference number and your email in the Report center.

We never tell the user concerned who sent a notice. The exceptions are copyright and trademark notices, and counter-notices: the law lets the other party answer, or defend itself before a court, so we pass on the name and email of the sender and the text of the notice or counter-notice, and nothing else. Each of those forms says so before you send anything.

Copyright and trademark

Only the owner of a right, or someone authorised to act for them, can send a copyright or trademark notice. Before sending a copyright notice, consider whether the use is covered by an exception or limitation, such as quotation, criticism, review, parody or pastiche. If we remove or block content after one of these notices, we tell the user concerned, with the reasons and the name and email of the sender, and they can send us a counter-notice in the Report center. If they do, we pass it on to the sender, and we may restore the content unless the sender shows us, within a reasonable time, that they have taken the matter to a court or an authority.

False and repeated reports

Do not send notices you know are false, or send many manifestly unfounded notices. After a prior warning, we may suspend the handling of the notices of a person or account that does so, for a reasonable time (article 23 of the Digital Services Act). A false copyright or trademark notice can also have legal consequences for whoever sends it.

Repeat offences

If an account repeatedly publishes content that is manifestly illegal, or content that breaks these terms, we may suspend it for a reasonable time after a prior warning, and close it if it continues. We look at the facts of each case: how many times, how serious it was and whether it was done on purpose.

Courts and authorities can also send us orders; the point of contact for them is in the Legal notice.

7. Moderation, suspension and how to appeal

If content or an account breaks these terms or the law, we may remove the content, limit who can see it, suspend the account or close it. When we do this, we will tell you what we did, the facts and reasons behind the decision, whether it was based on the law or on these terms, and how to challenge it, unless the law forbids us to tell you or we cannot reach you.

To challenge a decision, use the appeal form in the Report center (or write to legal@rablem.com) within six months of being told about the decision. It is open to the person whose content or account was affected and to the person who sent a notice that we did not act on (article 20 of the Digital Services Act). Give the reference number of the decision and explain why you think it was wrong. It is free. We will look at it again, whenever it is possible with a person who did not take the first decision, and answer you with the reasons without undue delay. We do not decide appeals only by automated means.

If you are not satisfied, you can use any out-of-court dispute settlement body certified under article 21 of the Digital Services Act, or go to the courts. Using the internal process is not required before going to court.

8. Closing your account

You can stop using Rablem at any time. To close your account and have your data deleted, go to Settings → Your account → Delete your account (you confirm with your username and password, or with Google). If you cannot, write to legal@rablem.com from the email linked to your account, or tell us your username so we can check it is yours. How we treat your data is explained in the Privacy Policy. We may also close accounts that seriously or repeatedly break these terms.

You can also deactivate your account for a while (Settings → Your account → Deactivate your account). While it is deactivated, your profile, creations, replies and mentions are hidden, nobody can find, follow, message or Knock on you, and your username stays reserved. If you sign in again within 30 days you can reactivate it and everything comes back as it was. If you do not, after 30 days your account and data are permanently deleted, as if you had deleted it yourself. You can deactivate your account up to 3 times a year.

9. Availability and responsibility

Rablem is provided as it is. We work to keep it running, but we cannot promise it will always be available or free of errors. We do not review content before it is published, and each user is responsible for what they publish. Rablem is not responsible for the content of its users, but removes illegal content it learns about as described above.

Rablem is not liable for indirect damages, loss of data or profit, or for events outside its control. None of this limits liability that cannot be limited by law, including liability for intentional harm or gross negligence, or the rights that consumers have under Spanish and European law.

10. Changes to these terms

We may update these terms, for example when the law or the service changes. The date at the top shows the latest version. If a change is important, we will tell you through Rablem before it applies. If you keep using Rablem after that, it means you accept the new version; if you do not, you can close your account.

11. Applicable law and courts

These terms are governed by Spanish law. If you are a consumer, you keep the protection given by the mandatory rules of your country of residence in the European Union, and you can go to the courts of the place where you live. In any other case, the courts of Gijón (Asturias, Spain) will be competent. If there is any difference between the language versions of these terms, the Spanish version prevails.

12. Contact

For any question about these terms, write to legal@rablem.com.